Privacy Policy

1. Introduction

Welcome to Chocy, a perfume marketplace platform that connects fragrance enthusiasts with verified sellers. This Privacy Policy explains how we collect, use, protect, and share your personal information when you use our platform.

By using Chocy, you agree to the collection and use of information in accordance with this policy. If you do not agree with our practices, please do not use our services.

2. Information We Collect

2.1 Information You Provide

• Account Information: Username, email address, password, and profile information
• Profile Data: Profile picture, bio, fragrance preferences, and wishlist
• Seller Information: Business details, contact information, and verification documents
• Content: Reviews, ratings, comments, and photos you post
• Communication: Messages sent through our platform and support inquiries

2.2 Information We Collect Automatically

• Usage Data: Pages visited, time spent, clicks, and browsing patterns
• Device Information: IP address, browser type, operating system, and device identifiers
• Location Data: General location based on IP address (with your consent)
• Cookies: Information stored through cookies and similar technologies

2.3 Information from Third Parties

• Social media profile information when you connect your accounts
• Verification data from identity verification services
• Analytics data from third-party services

3. How We Use Your Information

We use your information for the following purposes:

3.1 Platform Services

• Creating and managing your account
• Facilitating connections between buyers and sellers
• Displaying perfume listings and reviews
• Enabling social features like sharing and following
• Processing seller verification and fees

3.2 Communication

• Sending account-related notifications
• Providing customer support
• Sharing platform updates and new features
• Marketing communications (with your consent)

3.3 Platform Improvement

• Analyzing usage patterns to improve our services
• Developing new features and functionality
• Ensuring platform security and preventing fraud
• Complying with legal obligations

4. Information Sharing

We may share your information in the following circumstances:

4.1 With Other Users

• Your public profile information (username, bio, reviews)
• Content you choose to share (reviews, ratings, photos)
• Your activity on public posts and discussions

4.2 With Sellers

• Your contact information when you express interest in a product
• Basic profile information to facilitate communication
• Purchase history for customer service purposes

4.3 With Service Providers

• Cloud hosting and data storage services
• Analytics and performance monitoring tools
• Email and communication services
• Identity verification services

4.4 Legal Requirements

• When required by law or legal process
• To protect our rights and prevent fraud
• In case of merger, acquisition, or asset sale

5. Seller Contact Information

5.1 Contact Sharing Process

• Sellers provide verified contact information during registration
• Contact details are shared only with interested buyers
• We log contact sharing for security and support purposes
• Both parties are notified when contact information is shared

5.2 Your Responsibilities

• Use contact information only for legitimate purchase inquiries
• Respect seller communication preferences
• Report any misuse of contact information
• Comply with applicable laws in your communications

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption: Data is encrypted in transit and at rest
• Access Controls: Limited access to personal information on a need-to-know basis
• Regular Audits: Security assessments and vulnerability testing
• Incident Response: Procedures for handling security breaches
• Staff Training: Regular privacy and security training for our team

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but continuously work to improve our protective measures.

7. Your Rights

You have the following rights regarding your personal information:

7.1 Access and Portability

• Request a copy of your personal information
• Download your data in a portable format
• View your account activity and data usage

7.2 Correction and Updates

• Update your profile and account information
• Correct inaccurate or incomplete data
• Modify your communication preferences

7.3 Deletion and Restriction

• Delete your account and associated data
• Request deletion of specific information
• Restrict processing of your data

7.4 Objection and Withdrawal

• Object to certain data processing activities
• Withdraw consent for marketing communications
• Opt out of data sharing with third parties

8. Cookies and Tracking

We use cookies and similar technologies to enhance your experience:

8.1 Types of Cookies

• Essential Cookies: Required for basic platform functionality
• Analytics Cookies: Help us understand user behavior and improve our services
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Used for targeted advertising (with your consent)

8.2 Managing Cookies

You can control cookies through your browser settings. Note that disabling certain cookies may limit platform functionality.

9. Third-Party Services

Our platform may integrate with third-party services:

• Social Media: Login and sharing features
• Analytics: Google Analytics and similar services
• Communication: Email and notification services
• Verification: Identity and business verification services

These services have their own privacy policies. We recommend reviewing their policies before using these features.

10. Data Retention

We retain your information as follows:

• Active Accounts: Data retained while your account is active
• Deleted Accounts: Most data deleted within 30 days
• Legal Requirements: Some data retained for legal compliance
• Reviews and Content: May be retained for platform integrity

11. Children's Privacy

Chocy is not intended for use by children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:

• Posting the new policy on our platform
• Sending email notifications for significant changes
• Updating the "Last Updated" date

Your continued use of the platform after changes become effective constitutes acceptance of the new policy.

13. Contact Us